Frequently asked questions

Everything to know before your stay

Access, breakfast, changes or cancellation: the answers to the questions we are asked most. Something missing? Our concierge will reply.

Hours and access

What time can I arrive?+

Check-in is from 4pm. The house is accessible 24/7: you receive your self-access instructions before arrival, so a late-evening or night arrival is never a problem.

What time is check-out?+

Check-out is until 11am. A later departure is sometimes possible depending on the day's arrivals — just ask the concierge and we will do our best.

Is there a front desk?+

There is no permanently staffed desk, but a concierge is reachable by phone every day. We are happy to welcome you in person if you tell us your arrival time.

Can I leave luggage before check-in or after check-out?+

Yes, on request and subject to availability. Let us know the day before so we can arrange it.

Where can I park?+

The house is in the town centre, 33 Place de l'Hôtel de Ville. Several public car parks are a few minutes' walk away; we will point you to the most convenient one for your vehicle.

Breakfast

Is breakfast included?+

It is offered as an option at €15 per person. Add it when booking, or ask us on site the evening before.

When is it served?+

Between 7.30am and 10.30am, at the time of your choice. The tray is prepared and served directly in your apartment.

What is on the tray?+

Hot drinks, fresh fruit juice, baguette, croissants and pains au chocolat, butter, jams and honey, yoghurt, fresh fruit and cereals.

What about allergies or special diets?+

Tell us before you arrive: we adapt the tray (gluten-free, lactose-free, vegan) wherever possible.

Changes and cancellation

How do I change my booking?+

Email reservation@lareservedesalondeprovence.com or call +33 4 13 96 15 58 with your booking reference. We adjust dates or guest numbers subject to availability.

How do I cancel?+

Cancel with us directly by email or phone, quoting your reference. The conditions that apply (free-cancellation window, deposit, amount retained) are those shown on your confirmation at the time of booking.

What if I arrive later or leave earlier?+

A late arrival is never an issue — access is self-service, simply let us know. An early departure remains charged according to your booking conditions.

How do I know my booking went through?+

You receive a confirmation email with a reference. If in doubt, contact us with that reference rather than booking a second time, so we avoid duplicates.

Another question?

Our concierge answers by phone and email, every day.

04 13 96 15 58