Frequently asked questions
Everything to know before your stay
Access, breakfast, changes or cancellation: the answers to the questions we are asked most. Something missing? Our concierge will reply.
Hours and access
What time can I arrive?+
Check-in is from 4pm. The house is accessible 24/7: you receive your self-access instructions before arrival, so a late-evening or night arrival is never a problem.
What time is check-out?+
Check-out is until 11am. A later departure is sometimes possible depending on the day's arrivals — just ask the concierge and we will do our best.
Is there a front desk?+
There is no permanently staffed desk, but a concierge is reachable by phone every day. We are happy to welcome you in person if you tell us your arrival time.
Can I leave luggage before check-in or after check-out?+
Yes, on request and subject to availability. Let us know the day before so we can arrange it.
Where can I park?+
The house is in the town centre, 33 Place de l'Hôtel de Ville. Several public car parks are a few minutes' walk away; we will point you to the most convenient one for your vehicle.
Breakfast
Is breakfast included?+
It is offered as an option at €15 per person. Add it when booking, or ask us on site the evening before.
When is it served?+
Between 7.30am and 10.30am, at the time of your choice. The tray is prepared and served directly in your apartment.
What is on the tray?+
Hot drinks, fresh fruit juice, baguette, croissants and pains au chocolat, butter, jams and honey, yoghurt, fresh fruit and cereals.
What about allergies or special diets?+
Tell us before you arrive: we adapt the tray (gluten-free, lactose-free, vegan) wherever possible.
Changes and cancellation
How do I change my booking?+
Email reservation@lareservedesalondeprovence.com or call +33 4 13 96 15 58 with your booking reference. We adjust dates or guest numbers subject to availability.
How do I cancel?+
Cancel with us directly by email or phone, quoting your reference. The conditions that apply (free-cancellation window, deposit, amount retained) are those shown on your confirmation at the time of booking.
What if I arrive later or leave earlier?+
A late arrival is never an issue — access is self-service, simply let us know. An early departure remains charged according to your booking conditions.
How do I know my booking went through?+
You receive a confirmation email with a reference. If in doubt, contact us with that reference rather than booking a second time, so we avoid duplicates.
Weddings and family celebrations
Can we book the whole house for a wedding?+
Yes. La Réserve has six apartments — around twenty guests on an exclusive basis — at 33 place de l'Hôtel de Ville. Most couples celebrating in a mas or estate around Salon-de-Provence choose this option.
Are you close to Salon-de-Provence wedding venues?+
Yes: we are in the town centre, minutes from the estates of La Crau and the Baux valley, 35 minutes from Aix-en-Provence and 45 minutes from Marseille-Provence airport.
Do you offer group rates for guests?+
We look at every group request: several apartments on the same dates, staggered arrivals, breakfast for everyone. Write to reservation@lareservedesalondeprovence.com with your dates.
Can the couple get ready on site?+
Yes. The brightest apartments suit getting-ready and photography, and the 18th-century stone staircase and entrance hall are a favourite backdrop for photographers.
Business stays and seminars
Do you welcome business travellers?+
Yes, all year round. Self check-in 24/7, wifi, a kitchenette in every apartment and the town centre on foot: it suits both short missions and long stays.
Can we book several apartments for a team?+
Yes, up to the entire house. Tell us the number of colleagues and your dates and we confirm availability and group the invoicing.
Can you invoice the company?+
Yes, an invoice in the traveller's or the company's name is issued on request, with a VAT number where needed.
How far are the business districts?+
Salon-de-Provence is 10 minutes from the La Crau business zone, 35 minutes from Aix-en-Provence, 45 minutes from Marseille and its airport, 50 minutes from Avignon.
Salon-de-Provence and around
What is there to see near the house?+
The Château de l'Empéri, the Saint-Laurent collegiate church, the moss-covered fountain and the historic soap works are all under a ten-minute walk. Our address book lists our favourite tables and shops.
Where can we have dinner nearby?+
Around twenty restaurants sit in the old town, several of them under three minutes away. We are happy to book a table for you.
Can we come without a car?+
Salon-de-Provence station is 10 minutes away by car and shuttles link Marseille-Provence airport in 45 minutes; a taxi drops you at the door.
Access, parking and transport
Where can I park near La Réserve, place de l'Hôtel de Ville?+
The historic centre of Salon-de-Provence is semi-pedestrian: you may drop your luggage at 33, place de l'Hôtel de Ville, then park in one of the town-centre public car parks, all less than a five-minute walk away. We send the access map with your confirmation.
How do I get here from Marseille-Provence airport or Aix TGV station?+
Allow around 45 minutes by road from Marseille-Provence airport and around 35 minutes from Aix-en-Provence TGV station, via the A7 then the A54. The Salon-Centre exit leaves you a few minutes from place de l'Hôtel de Ville.
Can I check in late in the evening?+
Yes: access is self-service 24/7 with a personal code sent before arrival, which suits late flights into Marseille-Provence as well as returns from weddings in the Crau or the Alpilles.
Can I explore Salon-de-Provence on foot from the house?+
Yes, the whole old town is walkable: the Château de l'Empéri, the Fontaine Moussue, the Saint-Laurent collegiate church and the Nostradamus house are all under ten minutes from 33, place de l'Hôtel de Ville.
Markets, seasons and local life
When are the Salon-de-Provence markets held?+
The town-centre market fills the streets a few steps from the house in the morning, several times a week: Crau growers, olive oils, cheeses and Marseille soap. We confirm the exact days of your stay on arrival.
What is the best season to visit Salon-de-Provence?+
Spring and early summer for the lavender of the Valensole plateau and the Alpilles, September for the harvest and the light, winter for a quiet historic centre and gentler rates. The house is open all year.
Which day trips work well from Salon-de-Provence?+
Les Baux-de-Provence and Saint-Rémy are about 30 minutes away, Aix-en-Provence 35 minutes, Arles and the Camargue 45 minutes, the Luberon about an hour. Salon is a central base for a Provence road trip.
Is breakfast served on site?+
Yes, a continental breakfast is served from 7.30am to 10.30am at €15 per person, with local produce. The cafés and bakeries of the historic centre are also less than three minutes' walk away.
Weddings in Salon-de-Provence: practical questions
How many wedding guests can stay at La Réserve?+
The house has six apartments, in Deluxe Room and Family Deluxe Room categories, for around twenty people on an exclusive basis in the heart of Salon-de-Provence, minutes from the estates of the Crau, the Alpilles and the Baux valley.
Can we book the whole house for a wedding weekend?+
Yes, full exclusive use is possible over a weekend. Write to reservation@lareservedesalondeprovence.com with your dates and the name of your venue: we organise arrivals and breakfasts for the whole group.
Long stays and business travel
Do you offer rates for a long stay in Salon-de-Provence?+
Yes: beyond several consecutive nights we look at degressive rates and adapted services (spaced housekeeping, grouped invoicing, fitted kitchenette). Request a quote at reservation@lareservedesalondeprovence.com.
Does the house suit an assignment on the Crau business park?+
Yes. The Crau business park is about 10 minutes by car, Aix-en-Provence 35 minutes and Marseille 45 minutes: the town-centre location means you can dine and work in the evening without taking the car again.
Rates, check-in and booking
How much does a night at La Réserve in Salon-de-Provence cost?+
The Deluxe Apartment starts from €159 per night and the Family Deluxe Apartment from €290 per night, depending on the season and the length of stay. Continental breakfast is €15 per person and special rates apply to long stays.
What are the check-in and check-out times?+
Check-in is from 4:00 pm and check-out until 11:00 am. Access is self check-in 24/7 with a personal door code sent before arrival, so late evening arrivals are never a problem.
Are pets allowed?+
No, pets are not allowed in the house, which is also entirely non-smoking. We are happy to point you to pet-care options in Salon-de-Provence if needed.
How do I book an apartment?+
Book directly on our official booking engine, with live availability and real-time rates, or call +33 4 13 96 15 58 or email reservation@lareservedesalondeprovence.com. Booking direct always secures the best available rate.
Another question?
Our concierge answers by phone and email, every day.

Everything guests ask us about Salon-de-Provence