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Frequently asked questions

Everything to know before your stay

Access, breakfast, changes or cancellation: the answers to the questions we are asked most. Something missing? Our concierge will reply.

40 questions

Hours and access

What time can I arrive?+

Check-in is from 4pm. The house is accessible 24/7: you receive your self-access instructions before arrival, so a late-evening or night arrival is never a problem.

What time is check-out?+

Check-out is until 11am. A later departure is sometimes possible depending on the day's arrivals — just ask the concierge and we will do our best.

Is there a front desk?+

There is no permanently staffed desk, but a concierge is reachable by phone every day. We are happy to welcome you in person if you tell us your arrival time.

Can I leave luggage before check-in or after check-out?+

Yes, on request and subject to availability. Let us know the day before so we can arrange it.

Where can I park?+

The house is in the town centre, 33 Place de l'Hôtel de Ville. Several public car parks are a few minutes' walk away; we will point you to the most convenient one for your vehicle.

Breakfast

Is breakfast included?+

It is offered as an option at €15 per person. Add it when booking, or ask us on site the evening before.

When is it served?+

Between 7.30am and 10.30am, at the time of your choice. The tray is prepared and served directly in your apartment.

What is on the tray?+

Hot drinks, fresh fruit juice, baguette, croissants and pains au chocolat, butter, jams and honey, yoghurt, fresh fruit and cereals.

What about allergies or special diets?+

Tell us before you arrive: we adapt the tray (gluten-free, lactose-free, vegan) wherever possible.

Changes and cancellation

How do I change my booking?+

Email reservation@lareservedesalondeprovence.com or call +33 4 13 96 15 58 with your booking reference. We adjust dates or guest numbers subject to availability.

How do I cancel?+

Cancel with us directly by email or phone, quoting your reference. The conditions that apply (free-cancellation window, deposit, amount retained) are those shown on your confirmation at the time of booking.

What if I arrive later or leave earlier?+

A late arrival is never an issue — access is self-service, simply let us know. An early departure remains charged according to your booking conditions.

How do I know my booking went through?+

You receive a confirmation email with a reference. If in doubt, contact us with that reference rather than booking a second time, so we avoid duplicates.

Weddings and family celebrations

Can we book the whole house for a wedding?+

Yes. La Réserve has six apartments — around twenty guests on an exclusive basis — at 33 place de l'Hôtel de Ville. Most couples celebrating in a mas or estate around Salon-de-Provence choose this option.

Are you close to Salon-de-Provence wedding venues?+

Yes: we are in the town centre, minutes from the estates of La Crau and the Baux valley, 35 minutes from Aix-en-Provence and 45 minutes from Marseille-Provence airport.

Do you offer group rates for guests?+

We look at every group request: several apartments on the same dates, staggered arrivals, breakfast for everyone. Write to reservation@lareservedesalondeprovence.com with your dates.

Can the couple get ready on site?+

Yes. The brightest apartments suit getting-ready and photography, and the 18th-century stone staircase and entrance hall are a favourite backdrop for photographers.

Business stays and seminars

Do you welcome business travellers?+

Yes, all year round. Self check-in 24/7, wifi, a kitchenette in every apartment and the town centre on foot: it suits both short missions and long stays.

Can we book several apartments for a team?+

Yes, up to the entire house. Tell us the number of colleagues and your dates and we confirm availability and group the invoicing.

Can you invoice the company?+

Yes, an invoice in the traveller's or the company's name is issued on request, with a VAT number where needed.

How far are the business districts?+

Salon-de-Provence is 10 minutes from the La Crau business zone, 35 minutes from Aix-en-Provence, 45 minutes from Marseille and its airport, 50 minutes from Avignon.

Salon-de-Provence and around

What is there to see near the house?+

The Château de l'Empéri, the Saint-Laurent collegiate church, the moss-covered fountain and the historic soap works are all under a ten-minute walk. Our address book lists our favourite tables and shops.

Where can we have dinner nearby?+

Around twenty restaurants sit in the old town, several of them under three minutes away. We are happy to book a table for you.

Can we come without a car?+

Salon-de-Provence station is 10 minutes away by car and shuttles link Marseille-Provence airport in 45 minutes; a taxi drops you at the door.

Access, parking and transport

Where can I park near La Réserve, place de l'Hôtel de Ville?+

The historic centre of Salon-de-Provence is semi-pedestrian: you may drop your luggage at 33, place de l'Hôtel de Ville, then park in one of the town-centre public car parks, all less than a five-minute walk away. We send the access map with your confirmation.

How do I get here from Marseille-Provence airport or Aix TGV station?+

Allow around 45 minutes by road from Marseille-Provence airport and around 35 minutes from Aix-en-Provence TGV station, via the A7 then the A54. The Salon-Centre exit leaves you a few minutes from place de l'Hôtel de Ville.

Can I check in late in the evening?+

Yes: access is self-service 24/7 with a personal code sent before arrival, which suits late flights into Marseille-Provence as well as returns from weddings in the Crau or the Alpilles.

Can I explore Salon-de-Provence on foot from the house?+

Yes, the whole old town is walkable: the Château de l'Empéri, the Fontaine Moussue, the Saint-Laurent collegiate church and the Nostradamus house are all under ten minutes from 33, place de l'Hôtel de Ville.

Markets, seasons and local life

When are the Salon-de-Provence markets held?+

The town-centre market fills the streets a few steps from the house in the morning, several times a week: Crau growers, olive oils, cheeses and Marseille soap. We confirm the exact days of your stay on arrival.

What is the best season to visit Salon-de-Provence?+

Spring and early summer for the lavender of the Valensole plateau and the Alpilles, September for the harvest and the light, winter for a quiet historic centre and gentler rates. The house is open all year.

Which day trips work well from Salon-de-Provence?+

Les Baux-de-Provence and Saint-Rémy are about 30 minutes away, Aix-en-Provence 35 minutes, Arles and the Camargue 45 minutes, the Luberon about an hour. Salon is a central base for a Provence road trip.

Is breakfast served on site?+

Yes, a continental breakfast is served from 7.30am to 10.30am at €15 per person, with local produce. The cafés and bakeries of the historic centre are also less than three minutes' walk away.

Weddings in Salon-de-Provence: practical questions

How many wedding guests can stay at La Réserve?+

The house has six apartments, in Deluxe Room and Family Deluxe Room categories, for around twenty people on an exclusive basis in the heart of Salon-de-Provence, minutes from the estates of the Crau, the Alpilles and the Baux valley.

Can we book the whole house for a wedding weekend?+

Yes, full exclusive use is possible over a weekend. Write to reservation@lareservedesalondeprovence.com with your dates and the name of your venue: we organise arrivals and breakfasts for the whole group.

Long stays and business travel

Do you offer rates for a long stay in Salon-de-Provence?+

Yes: beyond several consecutive nights we look at degressive rates and adapted services (spaced housekeeping, grouped invoicing, fitted kitchenette). Request a quote at reservation@lareservedesalondeprovence.com.

Does the house suit an assignment on the Crau business park?+

Yes. The Crau business park is about 10 minutes by car, Aix-en-Provence 35 minutes and Marseille 45 minutes: the town-centre location means you can dine and work in the evening without taking the car again.

Rates, check-in and booking

How much does a night at La Réserve in Salon-de-Provence cost?+

The Deluxe Apartment starts from €159 per night and the Family Deluxe Apartment from €290 per night, depending on the season and the length of stay. Continental breakfast is €15 per person and special rates apply to long stays.

What are the check-in and check-out times?+

Check-in is from 4:00 pm and check-out until 11:00 am. Access is self check-in 24/7 with a personal door code sent before arrival, so late evening arrivals are never a problem.

Are pets allowed?+

No, pets are not allowed in the house, which is also entirely non-smoking. We are happy to point you to pet-care options in Salon-de-Provence if needed.

How do I book an apartment?+

Book directly on our official booking engine, with live availability and real-time rates, or call +33 4 13 96 15 58 or email reservation@lareservedesalondeprovence.com. Booking direct always secures the best available rate.

Another question?

Our concierge answers by phone and email, every day.

04 13 96 15 58

A glass of rosé in the shade — the Provençal art of living

Everything guests ask us about Salon-de-Provence